Terms of sale

Last updated: 9 October 2026

This is a translation provided for information. In the event of any discrepancy, the French version prevails.

1. Purpose and clients

These terms of sale apply to all bookings of the Issanka recording studio and related services (technical assistance, recording, editing), booked and paid online on issanka.com or based on a quote.

Issanka’s services are reserved for businesses and professionals (companies, associations, freelancers) acting for the purposes of their business. They are not offered to consumers.

Any booking implies full acceptance of these terms. They prevail over any other document, including the client’s purchasing terms, unless otherwise agreed in writing.

2. Service provider

  • Dix-5, SARL (limited company) with a share capital of €1,000, trading as Issanka
  • Registered office: 460 rue Pasteur, 34790 Grabels, France
  • SIREN: 952 129 997 – RCS Montpellier – EU VAT number: FR60952129997
  • Email: sophie@issanka.com – Phone: +33 6 16 84 50 37

The studio is located at Cap Omega, Montpellier.

3. Services

The services offered are described on the “Book the studio” page: studio rental with or without technical assistance, duration, equipment and services included. The features of each offer (duration, content, price) are shown before booking. Each offer allows up to 3 people to be filmed.

Custom projects (full recording, editing, editorial support…) are subject to a quote. A signed quote constitutes acceptance of these terms.

4. Booking

Bookings are made online via Cal.com:

  1. choice of offer and time slot;
  2. entry of the requested information (name, company, email, useful details about the project);
  3. acceptance of these terms;
  4. online payment.

The booking is confirmed once payment is validated. A confirmation email summarising the service, date, time and price is sent to the client.

5. Prices

Prices are shown in euros excluding VAT; VAT at the applicable rate is added. The applicable price is the one displayed at booking or stated on the accepted quote.

Issanka may change its prices at any time; bookings already paid are not affected.

6. Payment

The full price is paid online by card at the time of booking, through the secure payment provider Stripe. Issanka never has access to the client’s bank details.

An invoice is sent to the client by email.

7. No right of withdrawal

As the services are reserved for professionals, the client does not benefit from the right of withdrawal granted to consumers. Cancellation and rescheduling are governed by section 8.

8. Cancellation or rescheduling by the client

Any cancellation or rescheduling request must be sent by email to sophie@issanka.com or through the link in the Cal.com confirmation email.

  • More than 24 hours before the session: cancellation with a full refund, or free rescheduling to another date.
  • Less than 24 hours before the session: the cancellation is not refunded. Rescheduling remains possible subject to studio availability, but may be charged.
  • No-show without notice: the session is due and not refunded.

9. Cancellation by Issanka

If the session cannot take place (major breakdown, studio unavailable, force majeure), Issanka informs the client as soon as possible and offers either a new date of the client’s choice or a full refund of the amounts paid. No other compensation may be claimed.

10. During the session

  • The session starts and ends at the booked times. No overtime is possible; if the client is late, the session is not extended.
  • Up to 3 people can be filmed per session.
  • The client uses the studio and equipment with care, following the instructions of the Issanka team.
  • Any damage caused to the studio or equipment by the client or their guests is charged to the client.

11. Recorded content

  • Recorded content belongs to the client. Issanka acquires no rights over it.
  • The client is solely responsible for the content of their recordings and must obtain the consent of the people filmed or recorded (image rights, copyright, music…).
  • Files are delivered to the client in a dedicated online space, whose link is sent to them. Issanka keeps them for about one month after the session, then deletes them: the client is responsible for downloading and backing them up.
  • Issanka does not use any excerpt of the client’s content for its own communication without the client’s written consent.

12. Liability

Issanka undertakes to provide a studio and equipment in good working order. Its liability is limited to the amount of the booked service and does not extend to indirect damage (loss of revenue, loss of data not backed up by the client…).

The client is responsible for any personal belongings brought into the studio.

13. Personal data

Data collected when booking is used to manage the service and invoicing. Its processing is described in our Privacy policy.

14. Complaints

Any complaint can be sent to sophie@issanka.com. Issanka undertakes to reply within one month.

15. Governing law and disputes

These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the courts of Montpellier have sole jurisdiction.